Shipping & Policies


Shipping Information

All items are sent via the Irish postal service, An Post, at the following flat rates. Most items are very light and generally fall in to the lowest weight category. 

  • Ireland and Northern Ireland - Standard post at €4.80 - €15.00, depending on weight.

  • UK - Registered post at €12.50 - €21.00, depending on weight.

  • Europe and rest of world - Registered post at €13.00 - €21.00, depending on weight. 

Dispatch

Orders are mostly made to order so dispatch times will vary. Items are usually made and dispatched within 2 weeks but may take up to 10 weeks, depending on how busy I am. If you need your order by a certain date, I encourage you to let me know.

Delivery

Packages are delivered the next day within the Rep. of Ireland but 3-5 days should be allowed for deliveries to Northern Ireland and the UK. Deliveries to the EU and the rest of the world take 6-14 days.

A tracking number is supplied with all international dispatched orders which can be used to track the parcel on the An Post website.

Don't hesitate to contact me with any queries you may have.

Returns

Returns within 30 days will be accepted without question. The only exception to this is where the product has been clearly used or personalised, e.g. carved with an initial. However, if you are unhappy for any reason, contact me and we'll work it out. Even initials can often be carved out!

Éamonn O'Sullivan
Hewn
Bow Lane
Ennistymon
Co. Clare
V95TR0C
Ireland

Cancellations

Cancellations within 2 weeks of the workshop date will be subject to a 20% cancellation fee. If I have someone on the waiting list who is able to take the place, I will refund you in full.

Unfortunately, I cannot refund cancellations within one week of the workshop date. If you would like to transfer your ticket or voucher to someone else, you're welcome to do so.

 

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